Shipping & Handling
Our freight cost starts at $7.99. We ship via USPS and UPS.
Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99.
We do not ship bulk packages to Hawaii, Puerto Rico or Guam.
If the shipping address provided at checkout is incorrect, notify us immediately with the correct address by calling us at (714) 724-0373 or through our Contact Us Page.
Customers are solely responsible for ensuring the accuracy of all information provided during checkout (e.g., shipping address, personal information, payment details, etc.). We are not liable for any rejected orders due to incorrect information. Refused packages will be considered forfeited and are not eligible for a refund or credit.
We are not responsible for any lost, stolen, or damaged shipments. In the event that a shipment needs to be re-shipped (if available), customers will be responsible for any additional shipping and handling fees. The buyer assumes full responsibility for any claims made with the shipping carrier. For questions regarding carrier claims, please contact our customer service team.
By using this site and purchasing products and services, you agree to our Terms of Service and Privacy Policy.
Once we ship your order, if the actual shipping costs results in being less than what was billed, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g., shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping rates and satisfaction, we refund the difference of the shipping costs, if the actual shipping costs results in being less than what was billed.
Order Processing & Shipping Time
We ship Monday through Friday. As stated in your order confirmation email, please allow 3-5 business days for orders to be processed and shipped. Please allow USPS or UPS an additional 2-3 business days for your tracking number to be updated. Thank you for your patience and understanding.
Cancellation Policy
Please note that orders awaiting fulfillment cannot be canceled.
For all other cancellations initiated by the customer, a 20% cancellation fee will be applied to the total order amount.
We appreciate your understanding and cooperation.
Package Delivery Issues
If your package shows as delivered but you are unable to locate it:
1. Check around your property: Packages are often left by the porch, side door, or hidden behind plants or furniture.
2. Check with neighbors: It’s possible your neighbors may have received the package on your behalf.
3. Apartment Residents: Please check with your building’s front office or mailroom.
For shipping-related issues, please contact USPS or UPS directly using the tracking number provided. Barber Salon Supply is not responsible for packages once they leave our facility. We cannot be held liable for damaged, lost, or stolen packages marked as "Delivered" by the carrier.
Return and Exchange Policy
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.