Shipping & Handling
Shipping and handling rates start at $4.99. Packages are shipped via USPS and UPS.
Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99.
If the shipping address provided in your order is incorrect and returned to us, the customer must then pay to reship the order to the correct address. The shipping cost for the returned order is non-refundable. If the shipping address provided is incorrect, notify us immediately with the correct address by calling: (714) 723 - 0373 or emailing ocbarbersalonsupply@gmail.com.
We Do not Ship to Hawaii, Puerto Rico or Guam Bulk Packages
We ship Monday through Friday. As stated in your order confirmation email, please allow 3-5 business days for orders to be processed and shipped. Please allow USPS or UPS 2-3 business days for your tracking number to be updated. Thank you for your patience and understanding.
Once we ship your order, if the actual shipping costs result in being less than what was billed, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g. shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping rates and satisfaction, we refund the difference of the shipping costs, if the actual shipping costs result in being less than what was billed. All other shipping and handling costs are non-refundable.
Package shows as delivered, but I can't find it.
First, please check around your home. In most cases packages are left by the porch, side door, hid behind a plant or porch furniture. Check with your neighbors to see if they may have received your package. If you live in an apartment building, please check with your front office or mail room.
For shipping issues please contact your local USPS or UPS with your tracking number that was provided to you. We have no control of the actual shipment of your package once it leaves our facility, the logistics are taken care of by the USPS or UPS. Barber Salon Supply is not responsible for any damaged, lost or stolen packages that are marked as "Delivered" by the shipping carrier.
Cancellation Policy
- Orders awaiting fulfillment cannot be cancelled.
- All cancelled orders are subject to a 20% cancellation fee of your grand total
- Unauthorized returns are subject to a 25% cancellation fee your grand total (shipping costs are nonrefundable)
- We cannot guarantee your order will be cancelled before shipment.
Return and Exchange Policy
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
Defective Items and Warranty
Only machines have a 7-day warranty with us. The warranty timeframe begins according to the tracking number delivery date. To start a warranty claim for your defective item, please email: ocbarbersalonsupply@gmail.com. Include the following information:
- Date of Purchase
- Order Number
- Product Name / Model Number
- Confirmation of purchase receipt or invoice
- Details of the problem with your product
After the first 7 days, the customer must submit a warranty claim directly with the manufacturer. Please see our warranty page on how to begin a warranty claim directly with the manufacturer.
Before sending your items back, please contact us to receive a return authorization.
When returning your items to us, please ensure that the item is in its original packaging and contains all its accessories (such as cables or chargers). We will be unable to accept your item if it is not in its original packaging. Please note: shipping costs are non-refundable and the item(s) is/are subject to a restocking fee of 25% of your subtotal.
You are responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Barber Salon Supply is not responsible for lost or damaged packages. Once we receive the defective item we will contact you and inform you what next steps are to follow.
If the product is found to be not defective and in working condition, the product will be returned to you. Please note defective items are any with a manufacturing defect, for example if a clipper will not charge. Our warranty does not cover damaged, dropped or modified clippers/trimmers (including zero-gapped blades). Any items that are not considered defective will be returned and shipping costs must be covered by the customer.