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Shipping & Returns

Shipping

Our freight policy starts at $3.99. We ship via USPS and UPS.

Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99

If the shipping address provided in your order is incorrect and returned to us, the customer must pay to reship the order to the correct address. The shipping cost for the returned order is non-refundable. If the shipping address provided is incorrect, notify us immediately with the correct address by calling: (714) 723 - 0373 or emailing ocbarbersalonsupply@gmail.com 

We ship Monday - Friday. Please allow 2 - 3 business days for your tracking number to be updated. 

Once we ship your order, if the shipping costs end up being less than what was invoiced, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g. shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping prices and satisfaction we refund the difference of the shipping costs, i.e. if the actual shipping costs ends up being less expensive than what was invoiced. 

 

Package shows as delivered, but I can't find it.  

First, please check around your home. In most cases packages are left by the porch, side door, hid behind a plant or porch furniture. Check with your neighbors to see if they may have received your package. If you live in an apartment building, please check with your front office or mail room. 

For shipping issues please contact your local USPS with your tracking number that was provided to you. We have no control of the actual shipment of your package once it leaves our facility, the logistics are taken care of by the USPS. Barber Salon Supply is not responsible for any damaged, lost or stolen packages that are marked as "delivered."

  

Cancellation Policy 

  • Orders awaiting fulfillment cannot be cancelled.
  • All cancelled orders or unauthorized returns are subject to a 7% cancellation fee of your grand total.
  • We cannot guarantee your order will be cancelled before shipment.

 

Return and Exchange Policy

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

 

Defective Items and Warranty

All items have a 7-day warranty with us. The warranty timeframe begins according to the tracking number delivery date. To start a warranty claim for your defective item, please email: ocbarbersalonsupply@gmail.com. Include the following information: 

  • Date of purchase
  • Order Number
  • Product Name / Model Number
  • Confirmation of purchase receipt or invoice
  • Details of the problem with your product

After the first 7 days, the customer must submit a warranty claim directly with the manufacturer. Please see our warranty page on how to begin a warranty claim directly with the manufacturer

When returning defective items to us, please ensure that the item is in its original packaging and contains all its accessories (such as cables or chargers) when shipping it back to us. We will be unable to accept your item if it is not in its original packaging.

You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Barber Salon Supply is not responsible for lost or damaged packages. Once we receive the defective item we will contact you and inform you what next steps are to follow. 

If the product is found to be not defective and in working condition, the product will be returned to you. Please note defective items are any with manufacturing defect, for example if a clipper will not charge. The warranty does not cover damaged, dropped or modified clippers. Any items that are not considered defective will be returned to you.