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Shipping & Returns

Shipping

Our freight policy starts at $3.99. We ship via USPS and UPS.

Wholesale orders do not qualify for free freight, however we offer great shipping rates starting at $12.99

If the shipping address provided in your order is incorrect and returned to us, the customer must pay to reship the order to the correct address. The shipping cost for the returned order is non-refundable. If the shipping address provided is incorrect, notify us immediately with the correct address by calling: (714) 723 - 0373 or emailing ocbarbersalonsupply@gmail.com 

We ship Monday - Friday. Please allow 2 - 3 business days for your tracking number to be updated. 

Once we ship your order, if the shipping costs end up being less than what was invoiced, we will refund you the difference. We are currently working to provide our customers with the lowest shipping costs possible. However, some items are more expensive to ship out than others (e.g. shipping a gallon of shampoo would cost more than shipping a razor). In order to provide our customers with the best possible shipping prices and satisfaction we refund the difference of shipping costs, if the shipping costs ends up being cheaper than what was invoiced. 

 

Package shows as delivered, but I can't find it.  

First, please check around your home. In most cases packages are left by the porch, side door, hid behind a plant or porch furniture. Check with your neighbors to see if they may have received your package. If you live in an apartment building, please check with your front office or mail room. 

For shipping issues please contact your local USPS with your tracking number that was provided to you. We have no control of the actual shipment of your package once it leaves our facility, the logistics are taken care of by the USPS. Barber Salon Supply is not responsible for any damaged, lost or stolen packages.

  

Cancellation Policy 

  • Orders awaiting fulfillment cannot be cancelled.
  • All cancelled orders are subject to a 7% cancellation fee of your grand total.
  • We cannot guarantee your order will be cancelled before shipment.

 

Return and Exchange Policy

You may return most new, unopened items within 30 days of delivery for a full refund, the products must be in its original packaging and condition. Your order must be approved for refund or exchange before you ship the items back to us.

If you need to return an item, please Contact Us or email us directly: ocbarbersalonsupply@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

  • A restocking fee of 20% will be added to returned or exchanged items.
  • We don't accept used products.

Items not eligible for return or exchanges: 

  • Razors
  • Shears
  • Razor blades 
  • Clippers
  • Trimmers
  • Shavers 

Barber Salon Supply does not sell used or refurbished products, therefore, we are unable to offer refunds for clippers, trimmers or shavers as well as other items listed on this page. Refunds will not be issued if you were not satisfied with the item. For manufacturer defects please contact the manufacturer directly. 

No returns or exchanges will be accepted for limited editions items such as (but not limited to) the BaByliss FX Clippers, BaByliss Rose FX Trimmers, BaByliss FX Skeleton Trimmers. For all defective limited edition items, the buyer must deal directly with the manufacture and adhere to the warranty guidelines.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

How to Ship Back Returns

For shipping back orders that you would like to return, you're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. BarberSalonSupply.com is not responsible for lost or damaged packages. 

  • You will not be reimbursed for your return or original postage.
  • You will not receive a refund for your return until we receive your returned items. 
  • All returns are subject to inspection, a refund is not guaranteed if the item doesn't meet our return policy. 

You can ship your return to the address below: 

OC Barber Supply

ATTN: Returns

8850 Knott Ave.

Buena Park, CA 90620

 

Defective Items and Warranty

All items have a 30-day warranty with us. To start a warranty claim for your defective item, please email: ocbarbersalonsupply@gmail.com. Include the following information: 

  • Date of purchase
  • Order Number
  • Product Name / Model Number
  • Confirmation of purchase receipt or invoice
  • Details of the problem with your product

After the first 30 days, the customer must submit a warranty claim directly with the manufacturer. 

When returning defective items to us, please ensure that the item is in its original packaging and contains all its accessories (such as cables or chargers) when shipping it back to us. We will be unable to accept your item if it is not in its original packaging.

You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Barber Salon Supply is not responsible for lost or damaged packages. Once we receive the defective item we will contact you and inform you what next steps are to follow. 

If the product is found to be not defective and in working condition, the product will be returned to you. Please note defective items are any with manufacturing defect, for example if a clipper will not charge. The warranty does not cover damaged, dropped or modified clippers. Any items that are not considered defective will be returned to you. 

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