The warranty offers a one-year full warranty, in which we will replace your item with a new flat iron/blow dryer if there is a manufacturer defect. You will only be responsible for a shipping fee.
At the moment we are not offering Repair Services, but we are offering new replacements at a discounted rate on items covered under the limited warranty if there is a manufacturer defect:
**$60 for all full size tools except Tu'kay dryers** Plus shipping fees
**$80 for Tu'Kay Blow Dryer** Plus shipping fees
**The only repair service we are offering is a spring repair on flat irons (no fee if under the one-year full coverage and $25 if under the limited warranty)**
All items must be sent to our headquarters to be examined by our technicians. In order for your submitted product to be considered covered by Croc's 5- Year Limited Warranty, products must be registered, or you must include a valid copy of the original purchase receipt indicating the product was purchased from an authorized vendor.
Extended Warranty
If you purchased the extended warranty, you get an additional year of full coverage.
During extended warranty free gift promos, extended warranty must be purchased when purchasing flat iron or blow dryer to receive the free gift.
Our warranty does not cover any physical damage caused misuse and mishandling by the user. Normal wear and tear, wrapping cord around the unit, dropping the unit, product buildup, dust, lint, and/or hair buildup, scratches on the plates, broken housing, damaged cords, loose/broken plates or body, water damage, using wrong voltage, unauthorized modification, tampering or attachments to the unit, and neglect in safety, regular maintenance, improper usage and removal of any labeling or serial number of the CROC products will void all warranty claims.